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Hi {{firstname|everyone}}, 

I keep seeing the same pattern everywhere. Firms have no AI policy yet their teams already use AI every day. ChatGPT for emails. Quick summaries for working papers. None of it is documented or monitored. And none of it is protected. 

Shadow AI does not feel dangerous in the moment because it helps people get work done faster. But the minute you touch client data inside an unapproved tool, the entire firm carries the risk.  

If firms do not step in now, this will become the next major compliance crisis. Not because people are careless. But because the tools are convenient and governance is missing. 

Let us break down where the real exposure sits. 

 

Client Data Is Leaving the Firm Without Knowledge 

Shadow AI becomes dangerous the moment confidential data enters an unsecured model. It often starts small. A snippet of a client’s management report. A few lines of a tax planning email. A tricky reconciliation that someone wants help rewriting. Individually these feel harmless.  

According to a recent survey of IT and enterprise organisations, nearly 80% reported experiencing negative outcomes from employee use of generative AI tools, including inaccurate outputs or leaks of sensitive data. 

What makes this worse is the lack of traceability. Leaders cannot audit what was used. They cannot track where the information travelled. And they cannot confirm whether the model stored or learned from it.  

Actions every firm should take 

• Train teams to never paste client identifiers into any external tool. Names. Addresses. Company numbers. Bank information. All of it stays inside secure systems. 

• Create a list of approved tools for internal use. Keep everything else off limits until it is reviewed.  

• Monitor workflows to understand where shortcuts happen. You cannot fix exposure if you do not know where it begins. 

 

AI Generated Work Has No Audit Trail 

When accountants rely on AI to write emails or summaries or variance explanations, it creates output with no lineage.  

If a regulator challenges a conclusion or a client questions a piece of advice, there is no version history to show how the answer was produced. That is a serious problem for a profession built on documentation. 

Shadow AI also introduces invisible bias. If a model misunderstood a prompt or hallucinated a number, the team may never notice because the output reads convincingly. That means errors enter client work unnoticed and untraceable. 

In the same survey, 13% of organisations said those negative AI-tool outcomes led to real financial, customer or reputational damage. 

Steps to regain control 

• Require staff to document whenever AI supports a client facing decision. This protects them and the firm.  

• Review high risk AI assisted outputs through a second person. Do not let AI generated content reach clients without human judgment.  

• Build templates for safe prompts. If people know exactly what they can and cannot ask, risk drops dramatically. 

 

Teams Are Learning AI In Silos 

Shadow AI grows when firms rely on individuals to experiment on their own. This creates a gap not only in capability but also in safety. The people who know what they are doing operate in isolation. The people who do not understand AI expose the firm without realizing it. 

One study found that 48% of employees have uploaded sensitive company or customer information into public generative AI tools. 

Without guidance, the firm ends up with dozens of personal AI workflows that no one can standardise. Leaders then waste time trying to piece together a system from scattered habits instead of building a proper practice wide model. 

Immediate fixes that strengthen capability 

• Centralise AI learning so the whole team develops the same baseline skills. Do not leave it to individual experimentation.  

• Build simple internal playbooks for tasks where AI genuinely helps. Email refinement. First draft formatting. Headline insights.  

• Appoint one owner for AI governance. Someone has to make the rules and maintain them. Without that, shadow usage always wins. 

 

How Samera Approaches This 

This is exactly why we are building Samera AI the way we are. Firms need tools that live inside a governed environment. Tools that keep client data secure, leave a clear audit trail, tools that help accountants work faster without creating hidden risks. 

We are designing Samera AI to give firms capability without chaos. A single platform built for accounting workflows from day one. 

If you want to bring AI into your firm without exposing yourself to silent risks, this is where you begin.  

Cheers, 

Arun 

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